CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Call us at 248-722-6110 or send us an email at ennellestyle@gmail.com

 

FAQ

How do I track my order?
 

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit..

 
What are your delivery options?
 

Our deliveries are handled through USPS. *Free shipping is valid in the continental contiguous US only. 

USPS Ground Service (Anticipated delivery 4-12 business days)

   $0.00 - $49.99                                        $7.00

$50.00 -  $98.99                                       $7.50

$99.00 -  $150.00                                     $0.00

$151.00 - $200.00                                    $0.00

$201.00 - $249.00                                    $0.00

$250.00 and up                                        $0.00

UPS 3-Day (4-5 business days)             $12.00

UPS 2-Day (3-4 business days)             $15.00

UPS Next Day (2-3 business days)       $24.00

How do I return an item?
All returned items must have the tags attached, along with the original sales receipt. Your package contains a Packing Slip with everything you need to make a return. This includes a Return Form, which must accompany your return.

What is your returns policy?

 

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. Please note that we cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

I returned an item or an order but I haven't heard anything, who do I contact?

 

Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

SEND MAIL TO:

ennelle

24715 John R.

Hazel Park, MI 48030

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